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					 Producers may either request certificates of insurance from the WCRIBMA using the Certificate of Insurance tool on our website or may continue to submit requests to the assigned carrier. Since the producer is not a contract agent or agency of the Massachusetts Workers' Compensation Assigned Risk Pool, the producer has no authority to issue certificates of insurance on assigned risk business. For policies with no agent listed, employers must request certificates of insurance from the assigned carrier.  
					WCRIBMA Certificate of Insurance Web Tool
					     As of September 2015, the WCRIBMA is providing to producers who have OAR (Online Assigned Risk) accounts a tool on our website through which the producer can request certificates of insurance from the WCRIBMA that provide evidence of Massachusetts workers’ compensation and employers’ liability insurance coverage. To request a certificate through this tool all of the following conditions must be met; otherwise the producer must request the certificate from the assigned carrier.  
                        
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                                    The policy is a Massachusetts Assigned Risk Pool policy. 
                             
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                                    The policy has been issued by the assigned carrier, reported to the WCRIBMA, and successfully loaded into the WCRIBMA’s coverage database. The status of the policy can be verified by accessing the Proof of Coverage - Coverage Verification Search tool at www.mass.gov/lwd/workers-compensation/investigations/.  
                             
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                                    The producer reported on the policy as the broker of record is the same as the producer logged into OAR and requesting the certificate of insurance. 
                             
                            - 
                                
                                    The policy is not more than three (3) years old. 
                             
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                                    The policy was not reported to the WCRIBMA as an employee leasing policy. 
                             
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                                    The certificate does not require multiple employers, multiple addresses, or special coverage wording to be shown on the certificate as no wording can be added to or removed from the our certificate of insurance form.
                                 
                             
                         
                        Copies of all certificates of insurance issued through the WCRIBMA’s Certificate of Insurance tool are provided to the assigned carriers through our web product Manage Policy.  
                        For detailed information on using the Certificate of Insurance web tool, refer to the Certificates of Insurance section of the OAR User's Guide. 
                        Certificate of Insurance Requests to the Assigned Carrier 
                        All requests for certificates of 
					        insurance must be submitted to the servicing carrier or 
					voluntary direct assignment carrier (“assigned carriers”) on the
					
                        MASSACHUSETTS ASSIGNED RISK POOL REQUEST FOR CERTIFICATE OF 
					INSURANCE FORM or on a document that is formatted to 
					contain information identical to that on the form and 
					enables the carrier to quickly ascertain if all of the 
					required information is provided.  
					The assigned carrier will issue and 
					distribute the certificate of insurance by email or 
					facsimile to each contact provided within two (2) business 
					days of the carrier's receipt of a fully and accurately 
					completed form. For new business where the policy has not 
					yet been issued, the carrier is allowed ten (10) days from 
					the date the assigned carrier is in receipt of both 1) the 
					assignment package and deposit premium from the WCRIBMA and 
					2) a fully and accurately completed Massachusetts Assigned 
					Risk Pool Request for Certificate of Insurance Form to issue 
					and distribute the certificate of insurance. 
					If no email address or fax number is 
					provided for a person or persons to whom the certificate of 
					    insurance should be issued, the carrier will mail the 
					    certificate of insurance.  
					If the assigned carrier receives an 
					incomplete request form, the carrier will email or fax the 
					form back within two (2) business days of receipt, to the 
					producer or to the insured if no producer is identified, 
					indicating the form’s deficiency. The carrier will not track 
					returned forms. It is the requestor’s responsibility to 
					re-submit the corrected form to the carrier. The certificate 
					of insurance will then be issued by email or facsimile 
					within two (2) business days of the carrier’s receipt of the 
					resubmitted form.  
					The Massachusetts Assigned Risk Pool 
					Request for Certificate of Insurance form is available in
					
					PDF format for printing or in 
					    Word format which can be saved to your own PC and completed in Word. The form may be emailed, mailed or faxed to the designated representative(s) for each assigned carrier. Each assigned carrier has designated staff to issue certificates of insurance as follows:  
					Servicing Carriers
					 
					
						
							AmGuard Insurance Company 
							
							    Policy Services 
								    39 Public Square 
                                    P O Box A-H 
                                    Wilkes-Barre PA 18703-0020 
								Hours of Operation: Monday - Friday 8:00 a.m. to 
								    4:30 p.m. 
								Gina Kapral 
								Tel: 800-673-2465 
								Fax: 570-820-7968 
								
								    underwriting3@guard.com 
							 
							Associated Industries of MA Mutual Insurance 
							Company (A.I.M.)
							  
							
								54 Third Avenue 
								P O Box 4070 
								Burlington  MA  01803-0970  
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 4:00 p.m. 
								 
								Debbie Cox 
								Tel: 781-270-8740 
								Fax: 781-270-5690 
								
								
								dcox@aimmutual.com 
							 
							LM Insurance Corporation 
							
								Commercial Service Operations 
								    P O Box 704000 
								    Salt Lake City  UT  84170-4000 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. EST 
                                 
								
							    
                                        macerts@libertymutual.com 
							 
							
							Pennsylvania Manufacturers Assoc Insurance Company 
                            
								PMA Insurance Co / ORMARKS 
								    P O Box 9325 
								    Minneapolis  MN  55440-9235 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 4:00 p.m. CST
  
                               			
							    Policy Services Department: 
                                Tel: 877-347-3596 
                                Fax: 612-902-9241 
                                
                                        policyservices@ormarks.com 
                                 
                            Travelers Indemnity Company of America
                             
						Travelers - RMD 
                        P O Box 5600 
                                    Hartford  CT  06102-5600 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. 
								 
                                ARWC@Travelers.com 
								    
								Tel: 800-443-4404 
								Fax: 877-336-6036 
								 
							 
						 
					 
						Voluntary Direct Assignment Carriers (VDAC) 
						  
					    
						
							ACE American Insurance Company
							 
								Travelers - RMD 
                        P O Box 5600 
                                    Hartford  CT  06102-5600 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. 
								 
                                ARWC@Travelers.com 
								    
									Tel: 800-443-4404 
								Fax: 877-336-6036
								 
							 
							American Zurich Insurance Company
							  
							
								Travelers - RMD 
                        P O Box 5600 
                                    Hartford  CT  06102-5600 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. 
								 
                                ARWC@Travelers.com 
								    Tel: 800-443-4404 
								Fax: 877-336-6036
								 
                                     
							Associated Industries of MA Mutual Insurance 
							Company (A.I.M.) 
							
								54 Third Avenue 
								P O Box 4070 
								Burlington  MA  01803-0970  
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 4:00 p.m. 
								 
								Debbie Cox 
								Tel: 781-270-8740 
								Fax: 781-270-5690 
								
								
								dcox@aimmutual.com 
								  
							Atlantic Charter Insurance Company
							  
							
								25 New Chardon Street 
								Boston  MA  02114 
								Hours of Operation: Monday - Friday, 9:00 a.m. 
								to 5:00 p.m. 
								 
								Damali Peters 
								Tel: 617-488-6542 
								Fax: 617-488-6501  
								Amanda Velez 
								Tel: 617-488-6511 
								Fax: 617-488-6501 
								Requests for Certificates of 
								Insurance may be emailed to: 
								
								
								CertificateRequest@atlanticcharter.com 
							 
							Continental Casualty Company
							 
								Travelers - RMD 
                        P O Box 5600 
                                    Hartford  CT  06102-5600 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. 
								 ARWC@Travelers.com 
								    Tel: 800-443-4404 
								Fax: 877-336-6036
								  
							
							Hartford Underwriters Insurance Company
							 
								Travelers - RMD 
                        P O Box 5600 
                                    Hartford  CT  06102-5600 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. 
								 
                                ARWC@Travelers.com 
								    Tel: 800-443-4404 
								Fax: 877-336-6036
								 
							 
							Liberty Mutual Fire Insurance Company 
							
								Commercial Service Operations 
								    P O Box 704000 
								    Salt Lake City  UT  84170-4000 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. EST 
                                macerts@libertymutual.com
								  
							 
							Travelers Property Casualty Company of 
							America 
								
                                    Travelers - RMD 
                        P O Box 5600 
                                        Hartford  CT  06102-5600 
								Hours of Operation: Monday - Friday, 8:00 a.m. 
								to 5:00 p.m. 
								 
                                    ARWC@Travelers.com 
								        Tel: 800-443-4404 
								Fax: 877-336-6036
								 
						 
					  
					Problems and Emergencies:
					 
					Each assigned carrier has designated a management level 
					person(s) who the WCRIBMA can contact to address any issues 
					or special circumstances regarding the issuance of certificates of insurance. 
					 
					If a producer or insured employer has any problems with an assigned carrier issuing certificates of insurance, they should 
					contact the WCRIBMA’s Vice President of Customer Services, 
					Daniel Crowley, CPCU, Tel: 617-646-7594, Fax: 617-646-7569. 
					Mr. Crowley will work with the producer or insured employer 
					and the assigned carrier to resolve the problem. 
					 
					Certificates of insurance will be issued by facsimile within 
					two (2) business days of the assigned carrier’s receipt of an 
					accurately and fully completed
					
					    MASSACHUSETTS ASSIGNED RISK POOL REQUEST FOR CERTIFICATE OF 
					INSURANCE FORM or on a document that is formatted to 
					contain information identical to that on the form and 
					enables the carrier to quickly ascertain if all of the 
					required information is provided. If circumstances exist 
					that require a producer or an insured employer to obtain a 
					    certificate of insurance on an expedited basis (same day or 
					within one business day of request), the producer or the 
					insured employer should contact the designated WCRIBMA 
					representative. The WCRIBMA representative, in conjunction 
					with the assigned carrier, will make every effort to obtain the 
					    certificate of insurance on an expedited basis. 
					 
					The WCRIBMA Representative is:  
					
						Daniel Crowley, CPCU 
						Vice President of Customer Services 
						Tel: 617-646-7594 
						Fax: 617-646-7569
					 
					
					Important: Producers and insured employers, who request expedited 
					issuance of certificates of insurance, must describe to the 
					    WCRIBMA representative the emergency circumstance that 
					necessitates the expedited service. The WCRIBMA will keep a 
					log of requests for expedited issuance of certificates of 
					    insurance for the purpose of monitoring the effectiveness of 
					these new procedures.   
					References:
					 
					    Circular Letter #2263 dated September 11, 2015 - Online Certificate of Insurance Tool - Assigned Risk Pool Policies. 
                        Circular Letter #2258 dated May 21, 2015 - the Division of Insurance issued Bulletin 2015-02 to provide guidance with respect to implementation of M.G.L. c.175L concerning the issuance of Certificates of Insurance in the Commonwealth. 
					    Circular Letter #2254 dated February 19, 2015 - An Act relative to certificates of insurance was signed into law on January, 7, 2015. 
                        Circular Letter #2199 dated July 3, 2012 - which provides a new format that is easier to follow, incorporates the instructions for issuing Certificates of Insurance that were originally announced in
					Circular Letter #2045, and contains some clarifying language. 
					Circular Letter #2176 dated April 8, 2011 - which provides a copy of the Division of Insurance Bulletin regarding certificates of insurance, evidence of coverage forms and binders. 
					Circular Letter #2071 dated October 24, 2007 - which provides Audit Guidelines for Sole Proprietor and Partnership Certificates of Insurance. These guidelines, which are effective immediately, are mandatory for all Residual Market policies. 
					Circular Letter #2057 dated June 22, 2007 - which addresses some of the questions that have been asked as a result of the Procedures effective May 1, 2007. 
					Circular Letter #2045 dated February 14, 2007 - which announces additional Procedures for Issuing Certificates of Insurance for Sole Proprietors and Partnerships. These procedures have a mandatory effective date of May 1, 2007. 
					Special Bulletin #09-03 dated September 8, 2003 - which announces new procedures for obtaining Certificates of Insurance on assigned risk policies effective October 1, 2003. 
					Notice to Pool Carriers #02-1 dated December 16, 2002 - which announces no change in the procedure requiring that certificates of insurance for Pool policies only be issued by servicing carriers or voluntary direct assignment carriers (VDACs). 
                          
                          
                        
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