Data Operations Coordinator

If you want to work for an organization that rewards your experience, provides a stable work environment, and puts a premium on work/life balance, then please read further. If you are an individual with excellent customer service, communications, and attention-to-detail skills, then we want to hear from you.

We are seeking a Data Operations Coordinator to work as part of a team that collects and processes workers’ compensation policy, statistical and financial data. The Data Operations Coordinator communicates with WCRIBMA customers in response to inquiries and requests. This position is a hybrid role that allows for mostly remote work, with in-office time in our convenient downtown Boston location.

Primary Responsibilities/Essential Functions:

• Process work queue items related to policies, reports, and ratings.
• Review acknowledgement forms and financial data calls.
• Respond to customers’ (e.g., insurance companies, insurance agents, employers) requests and inquiries regarding data reporting procedures and programs in accordance with manuals and established procedures.
• Maintain an accurate log of edit failures, bureau, and carrier correspondences for assigned insurance carriers in accordance with established guidelines.
• Assist in the data reconciliation process.
• Assist in administering the Data Quality Incentive and Data Quality Compliance Programs.

Additional Responsibilities:

• Assist in testing edits, applications, and system changes.
• Assist in the maintenance of edits.
• Assist in writing procedures and propose changes to expedite workflow and staff efficiency.
• Handle other assignments as required.

Qualifications:

• High school diploma or equivalency required.
• Years of experience
• Experience in computer applications, especially Microsoft Office products.
• Proficient verbal and written communication and people skills.
• Ability to sit and remain in a stationary position for 90% of the time.
• Ability to operate a computer and other office productivity equipment as needed.
• Ability to read and create both physical and electronic documents.
• Ability to effectively communicate with others both inside and outside the organization on the telephone, in writing, and in person.
• Ability to think analytically, concentrate on assigned tasks, observe, and remember detail, and make decisions sufficient to meet the requirements of this position.
• Ability to travel occasionally as needed.

About WCRIBMA

Located in the heart of downtown Boston, the WCRIBMA is a private, unincorporated association of insurers that is licensed by the Massachusetts Division of Insurance as a rating organization for workers’ compensation insurance in Massachusetts. The WCRIBMA has been servicing the needs of insurers, regulators, insurance agents and employers in Massachusetts since 1915.

The WCRIBMA offers employees a collaborative work environment with a competitive benefits package, including medical insurance, dental insurance, FSA and Pre-tax transit programs, paid time off (PTO), 401k retirement plan (with up to a 10% company match), and tuition reimbursement.

Interested candidates should send cover letter and resume to hr@wcribma.org. Please enter “Data Operations Coordinator” and your first and last name in the email’s subject field when applying.